Read Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

Stevens Andrew J R

4.9/5 (20656 ratings)

Description:Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and offshore labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing. To get started finding Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing, you are right to find our website which has a comprehensive collection of manuals listed.
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Pages: 220

Format: PDF, EPUB & Kindle Edition

Publisher: Routledge

Release: 2014

ISBN: 1135118671

Description: Call centers have come, in the last three decades, to define the interaction between corporations, governments, and other institutions and their respective customers, citizens, and members. The offshoring and outsourcing of call center employment, part of the larger information technology and information-technology-enabled services sectors, continues to be a growing practice amongst governments and corporations in their attempts at controlling costs and providing new services. While incredible advances in technology have permitted the use of distant and offshore labor forces, the grander reshaping of an international political economy of communications has allowed for the acceleration of these processes. New and established labor unions have responded to these changes in the global regimes of work by seeking to organize call center workers. These efforts have been assisted by a range of forces, not least of which is the condition of work itself, but also attempts by global union federations to build a bridge between international unionism and local organizing campaigns in the Global South and Global North. Through an examination of trade union interventions in the call center industries located in Canada and India, this book contributes to research on post-industrial employment by using political economy as a juncture between development studies, the sociology of work, and labor studies.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing. To get started finding Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

Call Centers and the Global Division of Labor: A Political Economy of Post-Industrial Employment and Union Organizing

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