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Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Kristin Baird
4.9/5 (12439 ratings)
Read Now Download Now ⏭ listen AudioBook
Description:Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. "Customer Service in Health Care" is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.Chapters focus on: Tools for establishing and measuring customer service team goalsCreating customer service standards unique to your organizationTips on training sessionsStrategies for maintaining top-of-mind awareness of customer service among employeesCustomer service techniques for physicians and nursesAn overview of customer service as an essential component of business development and marketingWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. To get started finding Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
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Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
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ISBN
111902031X

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Kristin Baird
4.4/5 (1290744 ratings)
Read Now Download now ⏭ listen AudioBook
Description: Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence. "Customer Service in Health Care" is designed to provide readers with the fundamental information and skills to start or strengthen a customer service initiative within a health care organization. This book concentrates on action as opposed to theory. It offers a practical, step-by-step process for creating a culture shift toward customer service excellence at all levels of an organization, and presents the essentials to improving performance that will bring the individuals closer to the mission, values, and standards.Chapters focus on: Tools for establishing and measuring customer service team goalsCreating customer service standards unique to your organizationTips on training sessionsStrategies for maintaining top-of-mind awareness of customer service among employeesCustomer service techniques for physicians and nursesAn overview of customer service as an essential component of business development and marketingWe have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. To get started finding Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Pages
—
Format
PDF, EPUB & Kindle Edition
Publisher
—
Release
—
ISBN
111902031X

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