Read Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

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Description:While there are growing technological solutions for many challenges that companies face, organizations often struggle to really improve one of the most important: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, this critical competitive edge remains out of reach for many.In "Give Them What They Want, " Bill Price and David Jaffe reveal the truth about how the best organizations design, measure, and deliver great customer serivce experiences. Based on extensive research into top-performing organizations, they have devised 7 simple principles based on the expressions from customers and employees that correspond with the highest customer retention--and therefore sustained profits. These 7 drivers of great customer experience are: You know me, you remember meYou give me choicesYou make it easy for meYou value meYou trust meYou surprise me withstuff that I can't imagineYou make me better and let me do moreAlongside these 7 drivers, the authors share examples of companies who succeed at customer experience, such as Amazon, Apple, BankWest (Australia), Danaher/Fluke, DIRECTV, FlightCentre, the Gates Foundation, GraniteRock, Honda, Joie de Vivre Hospitality, Kohler, RACV, Starbucks, Telefonica O2, T-Mobile, USAA, Ventre-Privee, and Yamato Transport.With a simple, elegant solution for driving lasting value for customers by providing a great customer experience, "Give Them What They Want" is essential reading for store managers, contact center managers, leaders of customer-facing teams, and executives.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand. To get started finding Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 1118954777

Description: While there are growing technological solutions for many challenges that companies face, organizations often struggle to really improve one of the most important: the sales and service experiences they offer customers. Despite extensive--and expensive--efforts, this critical competitive edge remains out of reach for many.In "Give Them What They Want, " Bill Price and David Jaffe reveal the truth about how the best organizations design, measure, and deliver great customer serivce experiences. Based on extensive research into top-performing organizations, they have devised 7 simple principles based on the expressions from customers and employees that correspond with the highest customer retention--and therefore sustained profits. These 7 drivers of great customer experience are: You know me, you remember meYou give me choicesYou make it easy for meYou value meYou trust meYou surprise me withstuff that I can't imagineYou make me better and let me do moreAlongside these 7 drivers, the authors share examples of companies who succeed at customer experience, such as Amazon, Apple, BankWest (Australia), Danaher/Fluke, DIRECTV, FlightCentre, the Gates Foundation, GraniteRock, Honda, Joie de Vivre Hospitality, Kohler, RACV, Starbucks, Telefonica O2, T-Mobile, USAA, Ventre-Privee, and Yamato Transport.With a simple, elegant solution for driving lasting value for customers by providing a great customer experience, "Give Them What They Want" is essential reading for store managers, contact center managers, leaders of customer-facing teams, and executives.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand. To get started finding Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

Your Customer Rules!: Delivering the Me2B Experiences That Today's Customers Demand

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