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Coaching Knock Your Socks Off Service

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Description:Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how help frontline employees hone their skills,maintain the motivation to perform,and meet new situations head-on.The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Coaching Knock Your Socks Off Service. To get started finding Coaching Knock Your Socks Off Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: AMACOM

Release: 1996

ISBN: 0814415814

Description: Authors Kristin Anderson and Ron Zemke provide a practical guide to the day-to-day challenges that arise in training superior customer service people.Knock your socks off service doesn't just happen. It requires coaching on an ongoing basis. As part of the Knock Your Socks Off series, Coaching Knock Your Socks Off Service explains how help frontline employees hone their skills,maintain the motivation to perform,and meet new situations head-on.The authors present a model for successfully coaching anyone, anywhere, and they show you how to apply it in familiar coaching situations. Everyone can appreciate Zemke and Anderson's strategies for handling the toughest coaching problems.You will learn the most important new skill? teaching employees to be peer coaches, a growing need in the current era of teams and of doing more with less.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Coaching Knock Your Socks Off Service. To get started finding Coaching Knock Your Socks Off Service, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Coaching Knock Your Socks Off Service

Coaching Knock Your Socks Off Service

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