Read America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

Raul Pupo

4.9/5 (18698 ratings)

Description:What distinguishes "America's Service Meltdown: Restoring Service Excellence in the Age of the Customer" is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence.Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. To get started finding America's Service Meltdown: Restoring Service Excellence in the Age of the Customer, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 031338603X

Description: What distinguishes "America's Service Meltdown: Restoring Service Excellence in the Age of the Customer" is its striking originality and applicability to businesses of nearly every type and size. Based on the author's extensive personal and professional experience, the book offers a straightforward, no nonsense model that clearly explains how to organize the modern enterprise for the delivery of service excellence.Customer-oriented companies can operate more effectively, Raul Pupo argues, by focusing on the critical success factors of service: leadership that unequivocally believes they are in business to serve the customer; a business-planning process centered around the customer; an organizational ethic of service up and down the ranks; and an empowered, motivated, and competent frontline organization. Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver topnotch customer service every step of the way.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with America's Service Meltdown: Restoring Service Excellence in the Age of the Customer. To get started finding America's Service Meltdown: Restoring Service Excellence in the Age of the Customer, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

America's Service Meltdown: Restoring Service Excellence in the Age of the Customer

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