Read Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

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Description:"Knock Your Socks Off Service isn't just good customer service. It has become the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson to thank for it.For everybody who loved Delivering Knock Your Socks Off Service, here's the sequel -- Knock Your Socks Off Answers, the latest in Zemke's best-selling series. Is it hard to imagine delivering superior customer service with a confused or irate customer breathing down your neck? The authors not only show how to maintain grace under fire, but actually give suggestions for fielding tough-as-nails customer questions...with aplomb. Whatever the comment or situation may be, readers will discover how they can:* acquire finesse in negotiating win-win solutions* ace those questions that have no easy answers* allow the customer to feel in control of the situation -- even when the customer is wrongThe best way to handle customer nightmares, say the authors, is to interpret the actual needs, wants, attitudes, and fears implicit in the questions -- not to fire off a snappy retort. With Knock Your Socks Off Answers, service providers will be able to do just that, and put those nightmares to rest."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. To get started finding Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 0814478840

Description: "Knock Your Socks Off Service isn't just good customer service. It has become the gold standard. And customers everywhere have Ron Zemke and Kristin Anderson to thank for it.For everybody who loved Delivering Knock Your Socks Off Service, here's the sequel -- Knock Your Socks Off Answers, the latest in Zemke's best-selling series. Is it hard to imagine delivering superior customer service with a confused or irate customer breathing down your neck? The authors not only show how to maintain grace under fire, but actually give suggestions for fielding tough-as-nails customer questions...with aplomb. Whatever the comment or situation may be, readers will discover how they can:* acquire finesse in negotiating win-win solutions* ace those questions that have no easy answers* allow the customer to feel in control of the situation -- even when the customer is wrongThe best way to handle customer nightmares, say the authors, is to interpret the actual needs, wants, attitudes, and fears implicit in the questions -- not to fire off a snappy retort. With Knock Your Socks Off Answers, service providers will be able to do just that, and put those nightmares to rest."We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers. To get started finding Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

Knock Your Socks Off Answers: Solving Customer Nightmares and Soothing Nightmare Customers

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