Read How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work

How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work

Alan Fairweather

4.9/5 (15463 ratings)

Description:Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: • Defuse and deal with difficult customers, both on the phone and face to face • Manage problems with colleagues in the workplace • Handle difficult day-to-day interactions with any of the people we come into contact with at work • Identify and manage behaviours which can turn a person into a 'problem' • Improve necessary listening and communication skills • Use the 6 step Programs of Behaviour to build better relationships • Increase self-confidence and develop rapport building skills • Use the 6 step Strategies for Success to produce effective outcomes.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work. To get started finding How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 1845283910

Description: Dealing with difficult customers, colleagues, uncooperative staff, a manipulative boss - or an irritating neighbour - is a challenge many people face on a day-to-day basis. People in business are now under extreme pressure to make things happen, get more sales and turn a profit. This constant pressure or fear can make people difficult to deal with. This book shows you how to identify and understand awkward and challenging behaviours and how to manage them. It shows you how to: • Defuse and deal with difficult customers, both on the phone and face to face • Manage problems with colleagues in the workplace • Handle difficult day-to-day interactions with any of the people we come into contact with at work • Identify and manage behaviours which can turn a person into a 'problem' • Improve necessary listening and communication skills • Use the 6 step Programs of Behaviour to build better relationships • Increase self-confidence and develop rapport building skills • Use the 6 step Strategies for Success to produce effective outcomes.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work. To get started finding How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work

How to Manage Difficult People: Proven strategies for dealing with challenging behaviour at work

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