Read Employees First, Customers Second: Turning Conventional Management Upside Down

Employees First, Customers Second: Turning Conventional Management Upside Down

Vineet Nayar

4.9/5 (16770 ratings)

Description:One small idea can ignite a revolution just as a single matchstick can start a fire.One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Employees First, Customers Second: Turning Conventional Management Upside Down. To get started finding Employees First, Customers Second: Turning Conventional Management Upside Down, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: —

Release: —

ISBN: 1422139069

Description: One small idea can ignite a revolution just as a single matchstick can start a fire.One such idea—putting employees first and customers second—sparked a revolution at HCL Technologies, the IT services giant.In this candid and personal account, Vineet Nayar—HCLT’s celebrated CEO—recounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around.By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world.Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by:• Creating a sense of urgency by enabling the employees to see the truth of the company’s current state as well as feel the “romance” of its possible future state• Creating a culture of trust by pushing the envelope of transparency in communication and information sharing• Inverting the organizational hierarchy by making the management and the enabling functions accountable to the employee in the value zone• Unlocking the potential of the employees by fostering an entrepreneurial mind-set, decentralizing decision making, and transferring the ownership of “change” to the employee in the value zoneRefreshingly honest and practical, this book offers valuable insights for managers seeking to realize their aspirations to grow faster and become self-propelled engines of change.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Employees First, Customers Second: Turning Conventional Management Upside Down. To get started finding Employees First, Customers Second: Turning Conventional Management Upside Down, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Special Offer | $0.00

Special Offer! | $0.00

Employees First, Customers Second: Turning Conventional Management Upside Down

Employees First, Customers Second: Turning Conventional Management Upside Down

More Books

Zuerst der Mitarbeiter, dann der Kunde: Stellen Sie das konventionelle Management auf den Kopf von Nayar, Vineet (2013) Gebundene Ausgabe

Zuerst der Mitarbeiter, dann der Kunde: Stellen Sie das konventionelle Management auf den Kopf von Nayar, Vineet (2013) Gebundene Ausgabe

R�sum� - Les Employ�s d'Abord, Les Clients Ensuite de Vineet Nayar: L'Efcs (Employees First, Customers Second) Ou Les Employ�s d'Abord, Les Clients Ensuite Pour Faire Passer Une Soci�t� Du Statut d'Entreprise Sur Le D�clin, � Mod�le de R�ussite.

R�sum� - Les Employ�s d'Abord, Les Clients Ensuite de Vineet Nayar: L'Efcs (Employees First, Customers Second) Ou Les Employ�s d'Abord, Les Clients Ensuite Pour Faire Passer Une Soci�t� Du Statut d'Entreprise Sur Le D�clin, � Mod�le de R�ussite.

SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

SUMMARY - Employees First, Customers Second: Turning Conventional Management Upside Down by Vineet Nayar

Employees First, Customers Second

Employees First, Customers Second

Les employés d'abord, les clients ensuite: Comment renverser les règles du management (French Edition)

Les employés d'abord, les clients ensuite: Comment renverser les règles du management (French Edition)

Primeiro os Colaboradores, Depois os Clientes: Virando a Gestão de Cabeça para Baixo

Primeiro os Colaboradores, Depois os Clientes: Virando a Gestão de Cabeça para Baixo

Primero los empleados, los clientes después: Cómo transformar de arriba abajo la gestión empresarial convencional

Primero los empleados, los clientes después: Cómo transformar de arriba abajo la gestión empresarial convencional

Les employés d'abord, les clients ensuite - Comment renverser les règles du management

Les employés d'abord, les clients ensuite - Comment renverser les règles du management