Read Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management)

Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management)

Stephen P. Osborne

4.9/5 (9846 ratings)

Description:This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale.The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management). To get started finding Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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ISBN: 1000192148

Description: This book is based upon and extends the theoretical and empirical work of the author over the last decade. It integrates material deriving from his previous conceptual and empirical work in this field, together with new empirical evidence from emerging research. Public Service Logic challenges the product-dominant assumptions of the New Public Management (NPM) about the nature and management of public service delivery. Whilst the NPM has led to some important developments in public management, it has also had significant limitations and weaknesses. The book presents an alternative to this, as a framework for the future delivery and reform of public services globally. It draws upon the extant literature in the field of service management to argue for a Public Service Logic (PSL) for the delivery of public services. This situates public service delivery within the vibrant and influential field of service-dominant research and theory. It argues that effective public service management requires both that these services are understood as services not as products and that, consequently, public service management requires a focus on value creation as its over-arching rationale.The book presents a major new framework of value creation for public service delivery as a basis for public service reform, explores the role of service managers and staff and of citizens and service users in this value creation process, and evaluates the implications of this new framework for both the strategic and operational management of public service delivery, their performance management and the development and innovation of new forms of public services. It will be of interest to researchers and students in the fields of public management and public administration, as well as to policy makers and public service managers.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management). To get started finding Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management), you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management)

Public Service Logic: Creating Value for Public Service Users, Citizens, and Society Through Public Service Delivery (Routledge Critical Studies in Public Management)

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