Read Customer Service Training 101: Quick And Easy Techniques That Get Great Results

Customer Service Training 101: Quick And Easy Techniques That Get Great Results

Renée Evenson

4.9/5 (18456 ratings)

Description:Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:Create positive first impressions ● Speak and write effectively ● Listen attentively ● Identify needs ● Develop trust, establish rapport, and make customers feel valued ● Connect with people in person, on the phone, or via email or social media ● Confidently handle customer complaints ● And moreCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service Training 101: Quick And Easy Techniques That Get Great Results. To get started finding Customer Service Training 101: Quick And Easy Techniques That Get Great Results, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Format: PDF, EPUB & Kindle Edition

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ISBN: 0814472907

Description: Employees aren’t just the front line of any business. To customers, they are the business. Nothing is more important than arming these essential employees with the knowledge they need to find the best solution for each and every customer.Whether you’re a manager, owner, or employee, Customer Service Training 101 gets you up to speed fast. The completely revised and updated third edition addresses every aspect of face-to-face, phone, online, social media, and self-service interactions. Using scenarios, guidelines, and practice exercises, this inspiring training manual explains what to say and do, what to avoid, and why interactions go astray. Assessments and examples help you:Create positive first impressions ● Speak and write effectively ● Listen attentively ● Identify needs ● Develop trust, establish rapport, and make customers feel valued ● Connect with people in person, on the phone, or via email or social media ● Confidently handle customer complaints ● And moreCustomer service skills are essential to the success of your company. This popular crash course equips you and your employees to excel in this important role.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Customer Service Training 101: Quick And Easy Techniques That Get Great Results. To get started finding Customer Service Training 101: Quick And Easy Techniques That Get Great Results, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Customer Service Training 101: Quick And Easy Techniques That Get Great Results

Customer Service Training 101: Quick And Easy Techniques That Get Great Results

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