Read Call Center Agent Turnover and Retention: The Best of Call Center Management Review

Call Center Agent Turnover and Retention: The Best of Call Center Management Review

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Description:Revised and Updated with New Material High agent turnover can cripple an organization?draining the call center's budget, destroying staff morale and eroding customer satisfaction. Progressive call centers have taken a proactive approach to the battle against attrition with agent-centric processes designed to find, develop and keep top-performers. Call Center Agent Turnover and Retention offers tried-and-true practices and insights on: ? Understanding the costs associated with agent turnover ? Enhancing retention through agent empowerment and growth ? Developing retention-oriented recruiting processes ? Battling job stress and agent burnout ? Developing a positive culture ? Managing internal agent attrition High staff turnover doesn?t have to be the ?nature of the beast.? Learn proven strategies from those who have won the war on attrition.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Center Agent Turnover and Retention: The Best of Call Center Management Review. To get started finding Call Center Agent Turnover and Retention: The Best of Call Center Management Review, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

Pages: —

Format: PDF, EPUB & Kindle Edition

Publisher: International Customer Management Press

Release: —

ISBN: 1932558047

Description: Revised and Updated with New Material High agent turnover can cripple an organization?draining the call center's budget, destroying staff morale and eroding customer satisfaction. Progressive call centers have taken a proactive approach to the battle against attrition with agent-centric processes designed to find, develop and keep top-performers. Call Center Agent Turnover and Retention offers tried-and-true practices and insights on: ? Understanding the costs associated with agent turnover ? Enhancing retention through agent empowerment and growth ? Developing retention-oriented recruiting processes ? Battling job stress and agent burnout ? Developing a positive culture ? Managing internal agent attrition High staff turnover doesn?t have to be the ?nature of the beast.? Learn proven strategies from those who have won the war on attrition.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Call Center Agent Turnover and Retention: The Best of Call Center Management Review. To get started finding Call Center Agent Turnover and Retention: The Best of Call Center Management Review, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Call Center Agent Turnover and Retention: The Best of Call Center Management Review

Call Center Agent Turnover and Retention: The Best of Call Center Management Review

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