Description:“Satisfied customers” may stand as the two most utterly underwhelming words in the English language. Instead of creating satisfied customers, renowned home building experts Jeff Shore and Bob Mirman show you how to inspire ecstatic customers throughout the entire home buying process in a way that builds trust, exceeds expectations, minimizes complaints and cancellations, and earns referrals. Follow the story of two homebuyers who purchase at the same time from two different home builders as they journey from purchase through move-in and beyond. Along the way, learn how one home builder succeeds in delivering a compelling referral-generating experience, while the other devolves with complications and complaints from start to finish. Written as easy reading material for every single employee in your company, from the construction site to the C-suite, Shore and Mirman deliver real-world, high-impact, and easy-to-implement best practices and action plans, chapter after chapter. It’s time to stop simply satisfying your customers and time to start creating compelling home buying experiences that earn referrals.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with From Contract to Close. To get started finding From Contract to Close, you are right to find our website which has a comprehensive collection of manuals listed. Our library is the biggest of these that have literally hundreds of thousands of different products represented.
Description: “Satisfied customers” may stand as the two most utterly underwhelming words in the English language. Instead of creating satisfied customers, renowned home building experts Jeff Shore and Bob Mirman show you how to inspire ecstatic customers throughout the entire home buying process in a way that builds trust, exceeds expectations, minimizes complaints and cancellations, and earns referrals. Follow the story of two homebuyers who purchase at the same time from two different home builders as they journey from purchase through move-in and beyond. Along the way, learn how one home builder succeeds in delivering a compelling referral-generating experience, while the other devolves with complications and complaints from start to finish. Written as easy reading material for every single employee in your company, from the construction site to the C-suite, Shore and Mirman deliver real-world, high-impact, and easy-to-implement best practices and action plans, chapter after chapter. It’s time to stop simply satisfying your customers and time to start creating compelling home buying experiences that earn referrals.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with From Contract to Close. To get started finding From Contract to Close, you are right to find our website which has a comprehensive collection of manuals listed. Our library is the biggest of these that have literally hundreds of thousands of different products represented.