Read Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009

Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009

National Audit Office

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Description:The Department for Work and Pensions (the Department) has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years, with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 (at a cost of GBP 10.3 million) to 53 leaflets in 2008 (costing GBP 1.7 million). It has also reduced the length of most of its forms, though some are unnecessarily long, guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet, it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009. To get started finding Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009, you are right to find our website which has a comprehensive collection of manuals listed.
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ISBN: 010295478X

Description: The Department for Work and Pensions (the Department) has made progress in reducing the number of leaflets that it produces for its customers and in making application forms simpler and shorter. The Department has significantly changed the way in which it provides information in recent years, with a growth in telephone enquiries and in online provision. The Department has reduced the quantity of leaflets that it produces for customers, from 208 different leaflets in 2005 (at a cost of GBP 10.3 million) to 53 leaflets in 2008 (costing GBP 1.7 million). It has also reduced the length of most of its forms, though some are unnecessarily long, guidance notes are complicated and the Department's computer generated letters are overly long and confusing for customers. The Department has put telephone calls at the centre of its application process. It is also increasingly using the internet to communicate with customers. In response to the rise in applications for the Jobseeker's Allowance, up by 81 per cent in the six months to January 2009, the Department plans to implement systems giving customers the option of full online applications for contributory Jobseeker's Allowance from summer 2009, rather than February 2010 as originally planned. Cost efficiencies from online provision have still to be realised fully. Though forms can be downloaded from the internet, it is not yet possible to apply for most benefits online, meaning that staff and customer time is taken up handling claims over the telephone or face to face.We have made it easy for you to find a PDF Ebooks without any digging. And by having access to our ebooks online or by storing it on your computer, you have convenient answers with Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009. To get started finding Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009, you are right to find our website which has a comprehensive collection of manuals listed.
Our library is the biggest of these that have literally hundreds of thousands of different products represented.

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Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009

Department for Work and Pensions: Communicating With Customers: Report by the Comptroller and Auditor General, HC 421 Session 2008-2009, 7 May 2009

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